A.        Customer Support  and Email Management

CuCustomer support is one of the biggest time consuming parts of any website. It also can be expensive if you hire inhouse. We can provide 24/7 support to your customers for as little as $500 a month. Our system is completely transparent, providing seemless support through your site.  

CuBizSetter has an in-depth experience in doing customer support services and email management.  BizSetter can answer customer emails or prospects' inquiries for you.  Complex inquiries can also be managed by BizSetter, through customer profile checking and database management.  BizSetter has highly skilled and trained customer support representatives that would be trained and act as part of its client's operations. BizSetter has gained the skill of understanding web consumers through their emails, a skill that has been developed over time through experience.  Taken into consideration global internet language and socio-cultural aspects, BizSetter prides itself in identifying what customers want and what possible products/services can be offered to them, mainly through their emails. 

BizSetter customer support and email management section offers the following:

·     24 x 7 customer support

·     Web-based email management that can be monitored anytime by the client

·     Secure communications

·     Within 5-15 minutes response time, depending on the complexity of the problem

·     Embedded customer retention aspect of the email responses

·     Embedded sales campaign in the email responses

·     Personalized approach, as each email will be assigned to a specific customer service representative, along with customer history

·     Scaleable approach

 

Moving forward, BizSetter can also upgrade its services and factor in market research activities and affiliate marketing programs:

 

·     Conduct market research/survey to current and potential customers

·     Conduct an environment scan focusing on current competitor's service and new promotions

·     Provide numerical analysis and interpretation of market data

·     Recommend marketing programs and strategies to maintain competitive edge

·     Implement affiliate marketing programs.

The fees for these services are negotiable and scaleable.  BizSetter can customize these services to suit its clients' requirements on a cost that is most efficient for its clients.  For as low as $500 a month, the client can free himself from the burden of answering customer emails.  For as low as $500 a month, BizSetter's client would be able to offer its customers a 24x7 customer support with integrated marketing factored in every emails sent, flavored with personalized customer service. As the need arise, the customer support program and email management can also be scaled up.

BizSetter looks at all projects with a high degree of flexibility - this is the bottomline.

For inquiries and project study proposals, you may send an email to business@bizsetter.com

Additional Services:. 

     B.   Transcription and Documentation Projects

     C.   Virtual Assistants

     D.   Web Design and Programming

     E.   Other Services

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